Conditions of Order and Delivery

Acceptance and execution of orders take place in compliance with all norms of the Russian legislation, they are official and completely safe. We try to make our service as convenient as possible, therefore all payments are made in rubles. You can pay for the selected item in any bank. Please note that Avangard Bank does not have a commission, Sberbank - 1%, in other banks it is necessary to specify additionally.

Order of drugs through the Russian representative office of Medivac International

4 simple steps:

  • you order the goods on the site or by phone;
  • you pay the bill;
  • we create an order and send it to the specified address;
  • you receive your order.
  • If you want to order drugs on the phone, just call the toll-free number: (91) 9643693522 to our specialists.

Acceptance of applications is carried out on weekdays from 09:00 to 17:00 Moscow time.

  • For your convenience, all operators speak Russian.
  • The specialist will ask you to dictate the necessary data:
  • Surname, first name, patronymic;
  • mobile / home phone number;
  • the address of the electronic box;
  • full address of delivery with an index.
  • Then all your data, invoice for payment and further instructions will be sent to you by e-mail.
  • Next, you need to pay the bill (in rubles) - this can be done either in the personal office of the online bank, or in any branch.
  • As soon as the funds are received on the settlement account of our company, you will receive an SMS-notification.
  • Within 48 hours our logisticians will form a parcel and send you the track number so that you can track the order yourself. In case of any difficulties, please contact our specialists, they will always tell you where your package is at the moment.
  • The delivery time is 12 - 25 days, the carrier is a reliable international company EMS.
  • We comply with the Federal Law on Personal Data No. 152-FZ.

Note: Please read this section carefully:

Respecting and following the interests of your customers, Medivac International provides a "Non-delivery of goods" guarantee.

That is, if the loss of the parcel occurred due to the fault of the EMS carrier, our company will send you a second parcel at your own expense, if at the same time all the rules of Russian customs were observed.

If there are any disputable issues at the Russian customs, because of the rules of customs of the Russian Federation that are not observed by you, Medivac International is not legally liable.

Example of a letter to the client:

Hello dear _________!

Your order number 00000 in the company Medivac International RUSSIA accepted for processing.
Please check your details, in case of an error or inaccuracy, please contact our specialist by phone: (91) 9643693522 .

NAME: ________________________

HOUSE NO .: ____________________

STREET: _______________________

COUNTRY: _____________________

CITY: _________________________

ZIPCODE: 394030

MOBILE: +7 000 00 00 00

EMAIL: ________________________

The amount of the order: 30 000 (thirty thousand rubles 00 kopecks).

The letter will also include an invoice for payment, which you can pay in the personal office of your bank.

When you receive money to the account of Medivac International you will receive an SMS-notification, if payment is not received within the allotted time, the order is automatically canceled.

Invoice Medivac International - confirmation of your order

After the money is credited to the Medivac International account at the address specified by you, the parcel is collected and sent, the track number you will receive in the letter by e-mail and on your phone as SMS.

The parcel is delivered directly from India, the delivery time is 12 - 25 days.

The most important site is OUR POST: https://www.pochta.ru/tracking if you register on the mail site, SMS notifications will arrive, the parcel movement (free of charge)

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